Corporate Scorecard
SickKids’ corporate scorecard is a tool to measure progress against our five-year strategic plan. Key performance indicators (KPIs) are metrics in the corporate scorecard that are refreshed on an annual basis. Each KPI has a specific definition to support measurement, individuals accountable for performance, and targets to motivate the organization. Corporate scorecard results are reviewed quarterly by SickKids’ senior management team, on a fiscal year basis, with actions taken when necessary to ensure performance remains on track. As part of a broader enterprise-wide approach to performance management, the corporate scorecard is a valuable tool to help SickKids deliver on the promise of SickKids 2025.
KPIs below are colour coded as green (meets or exceeds target), yellow (approaching target), red (below target), or grey (not reported or baseline data collection).
Individualize Child and Youth Health Care
To unlock the potential of Precision Child Health, SickKids will invest in the human and technical capabilities necessary to harness the power of big data, advanced analytics, and artificial intelligence. Our first crucial step will be implementing a data management system for the linkage of data from multiple sources. Translating this data into insights using artificial intelligence, we will enhance care for newborns, children, and adolescents. Efforts will rely on a renewed focus as a children’s research hospital. By increasing child and family engagement in research, enhancing educational initiatives, and improving the visibility of research in our physical spaces, all children will gain the opportunity to contribute to and the right to benefit from research.
Number of SickKids patients receiving sequencing at SickKids for clinical care
Sequencing types included: Whole Genome Sequencing (WGS), Whole Exome Sequencing (WES), Panels reported from WES, RNA sequencing
Target: 200
Status: Meets or exceeds target
Status: Approaching target
Actual: 181
Status: Approaching target
Actual: 187
Status: Approaching target
Sequencing types included: Whole Genome Sequencing (WGS), Whole Exome Sequencing (WES), Panels reported from WES, RNA sequencing
Target: 2950
Status: Meets or exceeds target
Actual: 2965
Status: Meets or exceeds target
Actual: 2200
Status: Approaching target
Actual: 3115
Status: Meets or exceeds target
Percentage of new enrollments in clinical research studies
Numerator: Total number of new enrollments in research studies
Denominator: Total patient count (patients seen)
Target: 3%
Status: Meets or exceeds target
Status: Meets or exceeds target
Actual: 2%
Status: Approaches target
Actual: 4%
Status: Meets or exceeds target
Newly opened clinical studies in the reporting period (includes retrospective, prospective, observational, and prospective interventional) as a proportion of all open clinical studies
Target: 3%
Status: Meets or exceeds target
Status: Meets or exceeds target
Status: Meets or exceeds target
Actual: 3.67%
Status: Meets or exceeds target
Create a seamless child and family experience
SickKids will work closely with health and social services organizations to build capacity for high-quality paediatric care, improve transitions to community and adult services, and support regional/provincial paediatric system development. Where appropriate, we will pursue structural collaborations and other forms of integration to unlock value and address system gaps in primary care, urgent care, and home care. Through care delivered connected digital and physical spaces, a renewed focus on integrated mental health care, and advocacy on equity and the social determinants of health, we aim to create more seamless health care experiences for all children and families.
Denominator: Total number of patients discharged home through Connected Care with medical technology and home care nursing.
Target: 94%
Status: Meets or exceeds target
Status: Meets or exceeds target
Actual: 94%
Status: Meets or exceeds target
Actual: 97%
Status: Meets or exceeds target
Numerator: Total number of ambulatory visits delivered virtually
Denominator: Total number of ambulatory visits
Target: 30%
Status: Meets or exceeds target
Status: Meets or exceeds target
Actual: 31%
Status: Meets or exceeds target
Actual: 30%
Status: Meets or exceeds target
Target: 10
Status: Below target
Status: Meets or exceeds target
Actual: 14
Status: Meets or exceeds target
Actual: 6
Status: Below target
Target: 75%
Status: N/A
Status: Below target
Actual: 3%
Status: Below target
Actual: 1%
Status: Below target
Ensure quality and accountability in everything we do
SickKids will advance all dimensions of quality including safety, timeliness, effectiveness, efficiency, equity, and patient-centredness. According to their preference, we will engage children and families in decision-making for care, education, and research with a spirit of respect, communication, and partnership. Principles of equity, diversity, and inclusion will be reflected in partnership efforts with advisors, including targeted recruitment of vulnerable populations. Building on existing efforts to promote safety, SickKids will endeavour to be a high-reliability organization where no patient, family, or staff member has to bear the burden of preventable harm. Improvement science will be leveraged to advance a culture of continuous improvement with a focus on waste elimination, efficiency, and resource stewardship to maximize patient benefits, staff experience, and financial health.
Target: N/A
Status: N/A
Status: N/A
Actual: 6248
Status: N/A
Actual: 6530
Status: N/A
Target: N/A
Status: N/A
Status: N/A
Actual: 65%
Status: N/A
Actual: 65%
Status: N/A
Target: N/A
IGT – 876
MRI (P4) – 6920
Status: N/A
IGT – 909
MRI (P4) – 7047
Status: N/A
Actual:
IGT – 925
MRI (P4) – 7217
Status: N/A
Actual:
IGT – 1078
MRI (P4) – 7217
Status: N/A
Target: N/A
Status: N/A
Status: N/A
Status: N/A
Actual: 36
Status: N/A
Including: SSI, CLABSI, PU, ADE, CAUTI, Falls, SE
Excluding: Serious Safety Events, VAP
Target: 1.25
Status: Meets or exceeds target
Status: Approaching target
Status: Approaching target
Actual: 0.54
Status: Meets or exceeds target
Target: 0.60
Status: Below target
Status: Meets or exceeds target
Actual: 0.67
Status: Below target
Actual: 0.41
Status: Meets or exceeds target
Target: 6.00
Status: Below target
Status: Below target
Actual: 10.23
Status: Below target
Actual: 8.16
Status: Below target
Target: 36%
Status: Approaching target
Status: Approaching target
Status: Approaching target
Actual: 38%
Status: Approaching target
Percentage meeting the 30-minute transport service standard (time between Transport acknowledging request until the services is completed)
Target: 90%
Status: Meets or exceeds target
Status: Meets or exceeds target
Actual: 87%
Status: Approaching target
Actual: 90%
Status: Meets or exceeds target
Percentage of the most positive/top box responses to the NRC health inpatient survey related to the Communication Dimension pertaining to the Guardian.
Target: 67%
Status: N/A
Status: N/A
Status: N/A
Status: N/A
Target: 80%
Status: Meets or exceeds target
Status: Meets or exceeds target
Actual: 86%
Status: Meets or exceeds target
Actual: 85%
Status: Meets or exceeds target
Unleash the talent of our people
SickKids’ staff are our most valuable asset. We will create a more equitable, diverse, and inclusive environment that empowers all staff and mobilizes the range of ideas, talent, perspectives, and experiences critical to excellence in child health. Progress in the workplace will be balanced by an emphasis on emotional health and well-being where employees are provided with the skills and resources necessary to build the resilience and self-awareness to sustain happy and productive lives, at work and at home.
Target: 452
Status: Meets or exceeds target
Status: Meets or exceeds target
Actual: 2477
Status: Meets or exceeds target
Actual: 3282
Status: Meets or exceeds target
The average of scores for manager responses to JOHSC recommendations within 21 days, manager responses to employee safety reports, and respirator fit testing compliance
Target: 85%
Status: Meets or exceeds target
Status: Approaching target
Actual: 86%
Status: Meets or exceeds target
Actual: 85%
Status: Meets or exceeds target
Inclusion criteria: Number of safety reports, including any from whistleblowing system, received on respect, civility, or harassment
Target: 47 (Target set to encourage increase in reporting)
Status: Approaching target
Status: Below target
Actual: 60
Status: Meets or exceeds target
Actual: 58
Status: Meets or exceeds target
Drive financial sustainability
SickKids will advocate with provincial and federal governments for stable funding to meet the unique physical, mental health, and psychosocial needs of children and families, as well as to establish sustainable, multi-year funding strategies. Where possible, SickKids will leverage our core competencies to pursue revenue generating opportunities locally, nationally, and internationally. Through a renewed focus on industry partnerships and commercialization, we will remove barriers and fast track promising discoveries to generate financial returns for the organization. SickKids Foundation is a critical partner in our mission of Healthier Children. A Better World. To advance this shared commitment, SickKids will continue to collaborate with the Foundation in aligning strategic priorities with fundraising strategies, and in bringing hope to children and families on a global scale.
Target: $582 million
Status: Meets or exceeds target
Status: Meets or exceeds target
Status: Meets or exceeds target
Actual: $613 million
Status: Meets or exceeds target
Available unrestricted cash balance within the organization (dollars)
Target: $74.2 million
Status: Meets or exceeds target
Status: Meets or exceeds target
Actual: $232.3 million
Status: Meets or exceeds target
Actual: $292 million
Status: Meets or exceeds target
Percentage spend of the Hospital’s Board Approved Capital Plan for Patient Care and Commercial Services, adjusted for factors beyond the Hospital’s control
Target: 80%
Status: Meets or exceeds target
Status: Approaching target
Actual: 78%
Status: Approaching target
Actual: 81%
Status: Meets or exceeds target
Increase in non-MOH revenues (dollars)
Target: $62 million
Status: Meets or exceeds target
Actual: $63 million
Status: Meets or exceeds target
Actual: $67 million
Status: Meets or exceeds target
Actual: $66 million
Status: Meets or exceeds target
Percentage increase in external grant applications submitted and number of research agreements executed
Target: 5%
Status: Below target
Status: Below target
Actual: -18%
Status: Below target
Actual: -11%
Status: Below target
Progress toward $1.5 billion No Limits Campaign goal
Target: $62.5 million
Actual: $39 million
Status: Below target
Actual: $34 million
Status: Below target
Actual: $59.8 million
Status: Approaching target
Actual: $72.2 million
Status: Meets or exceeds target
Annual grants from donor restricted Foundation funds (dollars)
Target: $32 million
Status: Below target
Status: Below target
Actual: $11 million
Status: Below target
Actual: $34 million
Status: Meets or exceeds target
Build an academic health sciences centre for the future
As a critical underpinning of Precision Child Health, we will integrate data assets across the SickKids enterprise to deliver value to patients and families, staff, partners, and government. In parallel, we will optimize Epic and business intelligence systems and invest in digital solutions to support clinical care, education, research, operations, and transition to an agile work environment. Project Horizon, SickKids’ campus redevelopment plan, will deliver upgraded facilities as well as physical and technological infrastructure to ensure SickKids remains a world-class leader in paediatric health care. Recognizing the importance of environmental factors in the health of children and future generations, SickKids will act as responsible stewards of a healthy planet.
Percent of milestones met in Epic roadmap
Target: 100%
Status: Meets or exceeds target
Status: Meets or exceeds target
Actual: 20%
Status: Below target
Actual: 100%
Status: Meets or exceeds target
Target: 100%
Status: Meets or exceeds target
Status: Meets or exceeds target
Actual: 80%
Status: Approaching target
Actual: 90%
Status: Approaching target
Percent of milestones met in Board-approved Project Horizon plan
Target: 100%
Status: Approaching target
Status: Approaching target
Status: Approaching target
Actual: 85%
Status: Approaching target
The amount of greenhouse gas (GHG) emitted from supplying energy to Annex, Atrium, and PGCRL in kilograms (kg) of GHG per square metre (m2)
Target: 30.02
Actual: 16.65
Status: Meets or exceeds target
Status: Meets or exceeds target
Actual: 22.77
Status: Meets or exceeds target
Actual: 32.91
Status: Approaching target