Corporate Scorecard

SickKids’ corporate scorecard is a tool to measure progress against our five-year strategic plan. Key performance indicators (KPIs) are metrics in the corporate scorecard that are refreshed on an annual basis. Each KPI has a specific definition to support measurement, individuals accountable for performance, and targets to motivate the organization. Corporate scorecard results are reviewed quarterly by SickKids’ senior management team, on a fiscal year basis, with actions taken when necessary to ensure performance remains on track. As part of a broader enterprise-wide approach to performance management, the corporate scorecard is a valuable tool to help SickKids deliver on the promise of SickKids 2025.

KPIs below are colour coded as green (meets or exceeds target), yellow (approaching target), red (below target), or grey (not reported or baseline data collection).

Individualize Child and Youth Health Care

To unlock the potential of Precision Child Health, SickKids will invest in the human and technical capabilities necessary to harness the power of big data, advanced analytics, and artificial intelligence. Our first crucial step will be implementing a data management system for the linkage of data from multiple sources. Translating this data into insights using artificial intelligence, we will enhance care for newborns, children, and adolescents. Efforts will rely on a renewed focus as a children’s research hospital. By increasing child and family engagement in research, enhancing educational initiatives, and improving the visibility of research in our physical spaces, all children will gain the opportunity to contribute to and the right to benefit from research.

Engagement in Precision Child Health Planning

Number of SickKids staff and patients/ families contributing to the development of the Precision Child Health strategy

Target: N/A

Not reported
Actual: 939

Status: N/A

Sequencing Use in Clinical Care

Number of [SickKids] patients receiving sequencing at SickKids for clinical care

(Whole Genome Sequencing (WGS), Whole Exome Sequencing (WES), Panels reported from WES, RNA sequencing)

Target: 500

Actual: 175

Status: Below target

Actual: 126

Status: Below target

Engagement in Observational Studies

Number of patients/families enrolled in at least one observational study

Target: Collect baseline data

Actual: N/A

Status: Collect baseline data

Actual: 2,259

Status: N/A

Engagement in Clinical Trials

Number of patient families enrolled in at least one clinical trial

Target: Collect baseline data

Actual: N/A

Status: Collect baseline data

Actual: 29

Status: N/A

Create a seamless child and family experience

SickKids will work closely with health and social services organizations to build capacity for high-quality paediatric care, improve transitions to community and adult services, and support regional/provincial paediatric system development. Where appropriate, we will pursue structural collaborations and other forms of integration to unlock value and address system gaps in primary care, urgent care, and home care. Through care delivered connected digital and physical spaces, a renewed focus on integrated mental health care, and advocacy on equity and the social determinants of health, we aim to create more seamless health care experiences for all children and families.

Compliance to Connected Care Bundle

Numerator: Patients/families who received 100% of the bundle components
Denominator: Total number of patients discharged home through Connected Care with medical technology and home care nursing.


Target: 50%

Actual: 78%

Status: Meets or exceeds target

Actual: 94%

Status: Meets or exceeds target

Virtual Care Utilization

Percent of ambulatory visits completed virtually

Numerator: Total number of ambulatory visits delivered virtually
Denominator: Total number of ambulatory visits

Target: 30%

Actual: 34%

Status: Meets or exceeds target

Actual: 36%

Status: Meets or exceeds target

Mental Health Care Plan Utliziation

Number of completed Mental Health Care Plans (MHCPs) in Epic

Target: Collect baseline data

Actual: N/A

Status: Collect baseline data

Actual: 16

Status: N/A

Ensure quality and accountability in everything we do

SickKids will advance all dimensions of quality including safety, timeliness, effectiveness, efficiency, equity, and patient-centredness. According to their preference, we will engage children and families in decision-making for care, education, and research with a spirit of respect, communication, and partnership. Principles of equity, diversity, and inclusion will be reflected in partnership efforts with advisors, including targeted recruitment of vulnerable populations. Building on existing efforts to promote safety, SickKids will endeavour to be a high-reliability organization where no patient, family, or staff member has to bear the burden of preventable harm. Improvement science will be leveraged to advance a culture of continuous improvement with a focus on waste elimination, efficiency, and resource stewardship to maximize patient benefits, staff experience, and financial health.

Surgical Site Infections

The SSI Rate per 100 cases for Neuro (Shunt/EVD), Ortho (Spine), CVS (all cases with exceptions) is shown as the total number of infections for Neuro (Shunt/EVD), Ortho (Spine), CVS (all cases with exceptions) over the total number of Neuro (Shunt/EVD), Ortho (Spine), and CVS (all cases with exceptions) surgeries performed per 100 cases. This information will be reported and these rates will be shown as a 12-month rolling average.

Target: 3.8%

Actual: 3.33%

Status: Meets or exceeds target

Actual: 3.02

Status: Meets or exceeds target

CVL Removal

Days to outpatient central venous line (CVL) removal (75th percentile)

Target: 30

Actual: 21

Status: Meets or exceeds target

Actual: 36.2

Status: Approaching target

Time to Inpatient Bed (90th percentile)

Time interval between ED disposition date/time and patient left ED date/time for admitted patients to an inpatient bed or operating room, at 90th percentile level.

Target: 5.74

Actual: 3.45

Status: Meets or exceeds target

Actual: 3.43

Status: Meets or exceeds target

False Positive UTIs in ED Patients

Percentage of false positive diagnoses of urinary tract infections (UTIs) in ED patients

Target: 25%

Actual: 17%

Status: Meets or exceeds target

Actual: 26%

Status: Approaching target

Transport Time (Assigned to completed)

Percentage meeting the 30-minute transport service standard (time between Transport acknowledging request until the services is completed)

Target: 90%

Actual: 88%

Status: Approaching target

Actual: 89%

Status: Approaching target

COVID-19 Testing Turnaround Time (Patients)

Turnaround time (hours) for patient COVID-19 lab tests

Target: 16

Actual: 13.4

Status: Meets or exceeds target

Actual: 10.92

Status: Meets or exceeds target

Workplace Violence Reports

Overall number of workplace violence incidents reported by hospital worker (as defined by OHSA).

Target: 42

Actual: 35

Status: Below target

Actual: 42

Status: Meets or exceeds target

Communication with Patients and Families

Number of Office of Patient and Family Experience (OPFE) concerns coded to communication.

Target: less than 100

Actual: 102

Status: Approaching target

Actual: 110

Status: Approaching target

Engagement of Research Advisors

Percentage of prospective studies with patient/family input either through the RFAC or direct patient/family engagement by the PI.

Target: TBD

N/A

Actual: 9%

Status: Meets or exceeds target

Unleash the talent of our people

SickKids’ staff are our most valuable asset. We will create a more equitable, diverse, and inclusive environment that empowers all staff and mobilizes the range of ideas, talent, perspectives, and experiences critical to excellence in child health. Progress in the workplace will be balanced by an emphasis on emotional health and well-being where employees are provided with the skills and resources necessary to build the resilience and self-awareness to sustain happy and productive lives, at work and at home.

Inclusive Leadership Training

Number of leaders completing Inclusive Leadership Training

Target: 85

Actual: 89

Status: Meets or exceeds target

Not reported
Peer Support Activations

Number of peer support activations (1:1 outreach, Critical Incident Stress Management (CISM), or other) stemming from a request that is initiated by staff or at the request of a third party for a group/team, or on behalf of an individual staff member, or identified through occasional walkabouts through units/departments

Target: 430

Actual: 842

Status: Meets or exceeds target

Actual: 587

Status: Meets or exceeds target

Health and Safety Compliance

The average of scores for manager responses to JOHSC recommendations within 21 days, manager responses to employee safety reports, and respirator fit testing compliance

Target: 85%

Actual: 89.8%

Status: Meets or exceeds target

Actual: 88.3%

Status: Meets or exceeds target

Professionalism and Respect

Number of safety reporting system complaints coded to professionalism and respect (staff-to-staff
Inclusion criteria: Number of safety reports, including any from whistleblowing system, received on respect, civility, or harassment

Target: 47

Actual: 73

Status: Meets or exceeds target

Actual: 47

Status: Approaching target

Drive financial sustainability

SickKids will advocate with provincial and federal governments for stable funding to meet the unique physical, mental health, and psychosocial needs of  children and families, as well as to establish sustainable, multi-year funding strategies. Where possible, SickKids will leverage our core competencies to pursue revenue generating opportunities locally, nationally, and internationally. Through a renewed focus on industry partnerships and commercialization, we will remove barriers and fast track promising discoveries to generate financial returns for the organization. SickKids Foundation is a critical partner in our mission of Healthier Children. A Better World. To advance this shared commitment, SickKids will continue to collaborate with the Foundation in aligning strategic priorities with fundraising strategies, and in bringing hope to children and families on a global scale.

Ministry of Health funding

Increase in Ministry of Health (MOH) funding (dollars)

Target: $523 million

Actual: $387 million

Status: Below target

Actual: $532M

Status: Meets or exceeds target

Non-Ministry of Health Revenues

Increase in non-MOH revenues (dollars)

Target: $66 million

Actual: $39 million

Status: Below target

Actual: $67M

Status: Meets or exceeds target

No Limits Campaign

Percent progress toward $1.3 billion No Limits Campaign goal

Target: 93%

Actual: 92%

Status: Approaching target

Actual: 83%

Status: Below target

Grants from Donor Restricted Foundation Funds

Annual grants from donor restricted Foundation funds (dollars)

Target: $63 million

Actual: $53 million

Status: Below target

Actual: $56.9M

Status: Below target

Build an academic health sciences centre for the future

As a critical underpinning of Precision Child Health, we will integrate data assets across the SickKids enterprise to deliver value to patients and families, staff, partners, and government. In parallel, we will optimize Epic and business intelligence systems and invest in digital solutions to support clinical care, education, research, operations, and transition to an agile work environment. Project Horizon, SickKids’ campus redevelopment plan, will deliver upgraded facilities as well as physical and technological infrastructure to ensure SickKids remains a world-class leader in paediatric health care. Recognizing the importance of environmental factors in the health of children and future generations, SickKids will act as responsible stewards of a healthy planet.

Progress on Epic Roadmap

Percent of milestones met in Epic roadmap

Target: 100%

Actual: 100%

Status: Meets or exceeds target

Actual: 89%

Status: Approaching target

Project Horizon Progress to Plan
Percent of milestones met in Board-approved Project Horizon plan

Target:100%

Actual:100%

Status: Meets or exceeds target

Actual: 90%

Status: Approaching target

Greenhouse Gas Emissions

The amount of greenhouse gas (GHG) emitted from supplying energy to Annex, Atrium, and PGCRL in kilograms (kg) of GHG per square metre (m2)

Target: 21.16

Actual: 23.41

Status: Below target

Actual: 29.18

Status: Meets or exceeds target

Travel Avoided by Virtual Care

Kilometres of travel avoided for in-province patients using virtual care (ambulatory virtual visits)

Target: N/A

Actual: N/A

Status: Collect baseline data

Actual: 3,727,563 km

Status: N/A