Digital Transformation Strategy

Digital transformation plays a pivotal role in shaping the future of health care. Nearly everything that happens at SickKids – the art and the science of providing exceptional care for patients and families – has a digital underpinning. Developed in consultation with patients, families, staff, and technology experts, SickKids’ first Digital Transformation Strategy will serve as our roadmap to an intuitive, accessible, sustainable and seamlessly connected future.

Top: A staff helping a child with a VR headset before an MRI procedure. Bottom: A staff performing an ultrasound on a child who is lying down.

Our digital transformation strategy map

Our strategic directions

Create a seamless digital child and family experience

  • Co-design a connected ecosystem of digital solutions across clinical care, research and education
  • Ensure the ecosystem is equitable, accessible and intuitive, and:
    • facilitates communication and data exchange between patients, families, internal and community care teams and researchers
    • provides easy-to-access, personalized clinical, research and service information
    • supports education and capacity building for self-management
    • enables access to virtual care

Advance intelligence-driven child health services

  • Capture comprehensive patient data – including genomic, patient-reported outcomes measures (PROM) and social determinants of health (SDoH) data – to enable individualized care and population health management
  • Improve child health outcomes through safe, inclusive and ethical design, testing, deployment and monitoring of AI
  • Enhance clinical and operational decision making and actions with real-time insights
  • Establish and expand remote care management

Digitally enable new ways of working

  • Advance a unified communications strategy, including enterprise communication tools and collaboration platforms
  • Digitize and streamline clinical and corporate support functions
  • Harness AI and automation to augment our workforce, target resource gaps and increase well-being
  • Implement digital tools to facilitate research, quality improvement, evolved education modalities and health system collaboration and capacity building

Modernize our digital foundations

  • Invest in talent, training and development, policies and best practices
  • Embed robust cyber security, privacy and resiliency across systems, solutions and workflows
  • Increase interoperability to facilitate data exchange and learning across internal and external systems
  • Advance a contemporary data strategy encompassing governance, access, quality and architecture
  • Continually evaluate and upgrade our enterprise backbone (hardware, software, network and storage solutions)
  • Integrate technology and data infrastructure and transformation into campus redevelopment