Patient and Family Experience Strategy
The challenges facing patients, families and the health system are many. Together, these challenges created an opportunity to re-imagine the patient and family experience at SickKids with the creation of the organization’s newest Patient and Family Experience Strategy. Designed with input from patients, families, staff and the community, this strategy will be a blueprint for a more human-centred experience across care, research and education at SickKids.
Our patient and family experience strategy map
Slide the pink slider across the image to see what the strategy means to SickKids’ Children’s Council!
Our strategic directions
Strive for exemplary child, youth and family centred services
- Ingrain a child, youth and family focus in our leadership and culture
- Exemplify compassionate service excellence and collaborative decision making
- Ensure consistent communication and coordination across services
Support families being families and kids being kids
- Infuse play, togetherness and social interaction
- Scale access to child and family support programs and services
- Expand family and caregiver wellness supports
Embed partnership in all we do
- Establish an enterprise-wide approach to engagement that centres child, youth, family and community knowledge and lived experiences in designing the future of SickKids
Foster healing digital and physical spaces
- Ensure culturally safe, accessible, welcoming and comfortable campus spaces and amenities
- Create a seamless digital experience
Establish an experience improvement loop
- Continually capture child, youth, family and community voices to inform improvement
- Refine the structure and processes accountable for assessing, prioritizing and actioning opportunities